Privacy Policy

Who we are

At LHR Logistic Solutions, LLC, we are committed to protecting your privacy and ensuring the confidentiality of your personal, business, and health-related information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us during the course of our courier and delivery services.

https://lhrlogisticsolutions.com.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, address, email, phone number
Delivery Information: Pickup/drop-off addresses, contact names, contents of packages
Payment Information: Billing addresses, invoices, and payment method details (never stored directly by us)
Medical Information: Only as necessary for deliveries (e.g., prescriptions, lab samples) in compliance with HIPAA
Website & Communication Data: IP addresses, contact form submissions, and customer service interactions

2. How We Use Your Information

We use the information collected to:

Fulfill delivery requests and manage courier services
Communicate with clients regarding scheduling, updates, or issues
Process invoices and payments securely
Ensure compliance with legal and healthcare regulations
Improve customer experience and operational efficiency

LHR Logistics Solutions respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:
Data Collection: We will collect your name, email address and mobile phone number when you agree to receive SMS. The information will be collected verbally via over the phone or in person.
Data Usage: We use your data solely to communicate via SMS about [COURIER SERVICES].
Data Security: We protect your data with secure storage measures to prevent unauthorized access.
Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
MESSAGE AND DATA RATES MAY APPLY: Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring, and message frequency varies.
Contact LHR Logistic solutions at (216) 474-0714 or admin@lhrlogisticsolutions.com for HELP or to STOP receiving messages.
Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to admin@lhrlogisticsolutions.com or (216) 474-0714. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed, and we will remove your number from our list within 24 hours.
You can send HELP for additional assistance, and you will receive a text including our phone number, email, and our website or social media link to contact us. We are here to help you.
Non-Sharing Clause: We do not share your data with third parties for marketing purposes. LHR Logistic solutions will not sell, rent, or share the collected mobile numbers.

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share information only when:

Required by law, subpoena, or regulatory authority
Necessary with trusted service providers (e.g., payment processors or software platforms)
Permitted by you in writing

For medical deliveries, we uphold HIPAA privacy standards and only access Protected Health Information (PHI) as necessary for fulfillment.

4. Data Security

We implement strong security measures to protect your data, including:

Encrypted communications and secure file handling
Access controls and confidentiality agreements for staff
Secure disposal of delivery and customer records when no longer needed

5. HIPAA Compliance

LHR Logistic Solutions, LLC is committed to maintaining the privacy and security of health information in accordance with HIPAA (Health Insurance Portability and Accountability Act). All personnel handling medical deliveries are trained in HIPAA regulations.

6. Your Rights & Choices

You may request to access, correct, or delete personal information we hold about you. To do so, please contact us using the information below

7. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the revised date. Continued use of our services indicates your agreement with these updates

8. Contact Us

If you have questions about this policy or how we handle your information, please contact:

LHR Logistic Solutions, LLC
(216) 474-0714
https://lhrlogisticsolutions.com/